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Articles
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TripAdvisor - Claim your location in TripAdvisor
Claim your Location In this article you will learn how to claim your location in this platform and start managing all. First go to www.tripadvisor.com/owners. Enter the name of your business in ...
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Reply to reviews - Answer all of your reviews
There are many reasons why replying to reviews is so important. For one, your guest feels heard and their opinion respected. What many people don't know is that your involvement is rewarded by rev...
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Reviews Inbox - Search / Filter Reviews
Reviews Inbox allows you to search and filter reviews, to find the ones you want to bring your attention to. In this article we will see what criteria you can use. Search Using the search bar wit...
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Channels - Supported Platforms in Reviews
So you are looking to see which platforms we support for Reviews. We have compiled a list for you below. We are constantly working on extending and maintaining the list of supported platforms. Mos...
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Reply to reviews - Short guide to answering negative reviews
In this short guide, we'll walk you through the essentials that you need to know in order to reply to reviews in a smart and respectful way. As a business owner or employee, seeing a bad review ab...
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Dashboard - What information do I get from my competitors?
The Reviews platform allows you to select up to three competitors. In practice this means that you will receive real-time data on the positive and negative reviews and trends of your competitors. ...
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Dashboard - Create Your Review Request Campaign
It's good to ask your visitors, to leave a review. This will boost your online reviews and therefore your online reputation. There are three ways to set up this campaign: Using your own data base...
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Basic information - Opening hours
Google Trends shows that the words opening hours are the most common search after the brand/service name and "near me". Google takes this into account by displaying the opening hours along with the...
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Reviews Inbox - Metrics
The new metrics for Reviews Inbox have been released! They will help you understand how you are performing in terms of online reputation and audience engagement, thanks to the following metrics: ...
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Google - Google My Business Overwriting Listings
Can Google My Business overwrite Listings? Yes it can. If you update the fields (data) directly in GMB rather than in Listings, we will not overwrite it in Listings. As per Google’s new policy, i...